Home » Frequently Asked Questions
Our products come with a 3-year warranty on upholstered furniture and a 1-year warranty on case goods, covering any manufacturing defects in materials or workmanship under normal use. The warranty starts from the date of purchase and requires proof of purchase. It is valid for the original purchaser only and does not cover damage from misuse, accidents, alterations, unauthorized repairs, or commercial use. If you have any issues with your furniture, please contact us on +27 65 567 0045 or send us an email at admin@bajooun.co.za for further assistance.
Our factory is located at 44 11th Road Kew, Sandton, South Africa. We are looking to open showrooms soon, watch this space! Please contact us on +27 65 567 0045.
We specialise in the manufacture and retail of furniture. We offer a wide range of furniture pieces tailored for every individual room in your home. Visit our website to explore our diverse collection.
We take pride in ensuring our products are readily available with fast delivery lead times. For customers in Gauteng and surrounding areas, we usually provide same-day delivery. For orders placed anywhere in RSA, you can typically expect delivery within a week of placing your order. Once your order is confirmed, our team will offer a more precise delivery estimate. For further assistance please feel free to contact us on +27 65 567 0045 or send us an email at admin@bajooun.co.za.
Yes, we offer customisation options on select pieces of furniture. You can choose from different fabrics and colours to tailor the furniture to your preferences.
Our furniture is crafted from high-quality materials such as pine, engineered wood, metal, upholstery fabrics, leather, and other durable materials to ensure longevity and style.
Yes, we offer delivery services for your convenience. We take pride in ensuring our products are readily available with fast delivery lead times. Our dedicated team will deliver your furniture directly to your home.
Our furniture is pre-assembled, so you can enjoy your new pieces right out of the box with no assembly required. If you have any questions or need further assistance, please feel free to contact us on +27 65 567 0045.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 14 days for a full refund or exchange, provided it is in its original condition. Feel free to contact us on +27 65 567 0045 or send us an email at admin@bajooun.co.za.
We provide care and maintenance instructions with each piece of furniture to help you preserve its beauty and functionality. Generally, regular dusting and cleaning with a mild detergent are recommended, along with avoiding direct sunlight and moisture to prevent damage. If you have additional questions, please feel free to contact us on +27 65 567 0045 or send us an email at admin@bajooun.co.za.
We offer a variety of sizes to accommodate different spaces and preferences. Our furniture comes in a range of dimensions to suit various room sizes and styling needs. Whether you’re furnishing a cozy apartment or a spacious home, we have sizes that will fit your requirements.
No, there is no minimum order quantity. You can purchase as little or as much furniture as you need, depending on your requirements. Whether you’re furnishing a single room or an entire home, we’re here to accommodate your needs without imposing any minimum order restrictions.
In the rare event that your furniture arrives damaged or defective, please contact our customer service team on +27 65 567 0045 or send us an email at admin@bajooun.co.za. If your furniture is damaged, Bajooun will collect it at our own cost and replace it promptly.
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