Privacy Policy

Introduction

This Privacy Policy explains how Bajooun Furniture (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website. Your privacy is important to us, and we are committed to complying with relevant laws, including South Africa’s Protection of Personal Information Act (POPIA). By using our services, you agree to the terms outlined in this Privacy Policy.

Definitions

• Account: A unique account created for you to access our services or parts of our website.
• Personal Data: Any information that relates to an identified or identifiable individual, such as your name, email, phone number, or address.
• Usage Data: Information collected automatically, such as IP addresses, browser types, and time spent on the website.
• Cookies: Small text files stored on your device to improve your browsing experience.
• Service Providers: Third-party companies or individuals that assist us in delivering our services (e.g., payment processors, delivery partners).

Types of Data We Collect

Personal Data

When you interact with our website or services, we may collect:

• Name, email address, phone number, and physical address for account registration and order fulfillment.
• Payment information (processed securely via third-party providers like [Payment Processor Name]) for transactions.

Usage Data

Automatically collected when you visit our website, including:

• Your device’s IP address, browser type, operating system, and usage patterns (e.g., time spent on specific pages).

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Learn more in our Cookie Policy.

How We Use Your Data

• To process orders, payments, and deliveries.
• To provide customer support and respond to inquiries.
• To send you transactional updates (e.g., order confirmations) and marketing communications if you have opted in.
• To improve our website functionality and user experience through analytics.
• To comply with legal obligations and protect against fraud or misuse of our services.

Sharing Your Data

Your information may be shared with trusted third parties, including:

• Payment Processors: To securely process payments for your purchases.
• Delivery Partners: To ensure your furniture is delivered to your specified address.
• Analytics Tools: To monitor and improve website performance.
• Marketing Partners: To send promotional content if you’ve consented to receive such communications.

We require all third parties to respect the confidentiality of your information and to comply with applicable data protection laws.

Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Transactional data: Retained for 5 years for tax compliance and auditing purposes.
• Marketing preferences: Retained until you opt out or request deletion.

Your Rights

Under South Africa’s POPIA, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal requirements.
• Objection: Object to the processing of your data for specific purposes (e.g., marketing).

Data Security

We implement industry-standard measures, including encryption and secure servers, to protect your personal data. However, no method of online transmission is 100% secure, and we encourage you to take precautions when sharing sensitive information.

Cross-Border Transfers

If your data is transferred outside South Africa, we ensure that appropriate safeguards, such as data transfer agreements, are in place to protect your information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover such information, we will delete it immediately.

Cookies and Tracking

We use cookies to:

• Enable website functionality.
• Remember your preferences (e.g., saved items in your cart).
• Analyze website performance and user behavior.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality. Refer to our Cookie Policy for details.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we’ll notify you of significant changes via email or website announcements at least 30 days before they take effect.